At Torvalds, our mission is to empower customer teams to deliver better service and achieve shared outcomes more quickly. Overloaded inboxes, fragmented data, outdated processes, and email-centric tools are no match for the modern AI-driven era. The founding team unites decades of collective experience, having previously led an autonomous driving team, built a $100M enterprise, and delivered planet-scale data products. Recognizing shared frustrations with traditional support engineering, we set out to create a more efficient solution.

The team comprises engineers from San Francisco, India, and Argentina, all dedicated to transforming support engineering through AI and automation. Diverse backgrounds enable us to tackle common industry challenges such as lengthy ticket resolution times, repetitive tasks, and inconsistent customer experiences. Being a remote-first company, we can empathize with our customers' problems firsthand and attract top talent from around the globe. This approach fosters a rich exchange of ideas and perspectives that fuel innovation.

Driven by a genuine commitment to improving support engineering, Torvalds aims to develop user-friendly solutions that enhance efficiency and improve customer experiences, ultimately setting new standards in the field. The goal is not just to build functional tools but to make support engineering more effective and reliable worldwide.