Your AI-powered support teammate

Modern B2B support with

auto answers on

Slack

Discord

Teams

In-app

Zendesk

Github

Slack

Discord

Teams

In-app

Zendesk

Github

Slack

Discord

Teams

In-app

Zendesk

Github

Bring all your customer-facing apps – like Slack, Zendesk, Jira, Email, Docs, Runbooks, and more – into a single, lightning-fast unified view with Copilot. Get organized. Get answered.

See Torvalds in action

4 minutes

Trusted by the fastest-growing companies, to delight their customers on Slack, Discord, and in-app chat.

How does Torvalds uplevel your team?

AI Agents

AI agents for all your use cases.

Choose from one of our pre-built agents or build your own.

#ask-ai

Seamlessly integrates content from all your favorite apps, allowing you to ask any question and receive precise, confidence-graded answers grounded in your data.

#triage-channel

Streamlines customer support by consolidating all channels into prioritized feeds and a Kanban board for efficient triage and automatic status updates.

#daily-reporting

Provides a comprehensive daily summary of pending tasks and offers a high-level overview of all active customer accounts.

#summary-email

Automatically sends reminders to stakeholders about high-priority items, with alerts based on request aging and SLA thresholds.

#auto-tagging

Uses AI to automatically tag requests based on their content, identifying relevant sub-products, teams, and platforms.

#knowledge-base-workflows

Converts Slack threads into well-written articles with AI, and automates the detection and update of outdated content and links to maintain an up-to-date knowledge base.

Chat

Tackle support requests where your users and your team are.

Let your teams work where they are most comfortable. Torvalds tracks In-App/Email/Slack/Discord and forums to centralize knowledge while allowing your team to interact where your customers are, without having to switch between apps.

Tweakable AI generated answers

Review and edit before responding to customers

Torvalds auto-answer available

Sync

Unify support systems with the shared inbox.

Streamline collaboration for your technical support, customer success, and engineering teams by keeping ticket-based support and chat-based support in-sync. Torvalds helps your team triage your issues with its shared omni-channel inbox so you don't drop the ball. Bi-directional sync ensures that conversation doesn't get lost between in-app, Discord, Slack, Github sources, and your team's favorite ticket management systems like Zendesk.

Unified SLA management

Global AI tagging

Weekly consolidated summary and reports

Knowledge Management Workflows

Instantly update your self-service assets with just one click.

Effortlessly transform Slack threads into polished, AI-written articles by simply clicking the 📖 emoji.

Automate the detection of outdated content and links, ensuring up-to-date information.

Gain actionable insights into knowledge gaps to optimize your knowledge base for LLMs and humans.

Triage

Triage issues with AI Assist.

Torvalds AI-powered tagging automates the tedious work of extracting help request from chat, resolving threads from chat, capturing sentiment, capturing system parameters and helping triage by suggesting urgency, people, and workflow routing.

Torvalds Assist will:

Automatically files tickets

Suggest answers

Triage to specific experts

Close when customers are satisfied

Answering Engine

Search all your favorite apps for instant answers.

Torvalds seamlessly integrates all your support tools and data into a comprehensive, always-connected company brain. Instantly access all your knowledge and data—ask questions, search for information, and get immediate answers. Experience a 15% daily time savings and boost your productivity.

Analytics

Take action based on analytical insights.

Get the big picture understanding of your support and dev rel funnel. Become more efficient by spotting trends to inform you about where to further invest in docs and collateral.

Integrations

Torvalds integrates with all of your favorite apps.

Easily integrate across all of your apps and have your information automatically ingested to be able to chat with your knowledge base.

We have solutions for your department.

Support

Engage customers quickly and confidently.

Engineering

Reduce time on non-engineering tasks.

Torvalds saves our customers time.

“Week over week, we measure community engagement, and the reports provided by Torvalds save us nearly an hour each week. The automated analysis of each thread to determine if it is resolved or unresolved has streamlined the most time-consuming part of our process.”

Sudha, Head of Developer Relations

Be legendary

SOC2 Compliant

All data integration is 100% secure and SOC2 compliant.