Your AI-powered support teammate

Modern B2B support with

auto answers on

Slack

Discord

Teams

In-app

Slack

Discord

Teams

In-app

Slack

Discord

Teams

In-app

Trusted by the fastest-growing companies, to delight their customers on Slack, Discord, and in-app chat.

How does Torvalds uplevel your support team?

Chat

Tackle support requests where your users and your team are.

Let your teams work where they are most comfortable. Torvalds tracks In-App/Email/Slack/Discord and forums to centralize knowledge while allowing your team to interact where your customers are, without having to switch between apps.

Tweakable AI generated answers

Review and edit before responding to customers

Torvalds auto-answer available

Sync

Unify support systems with the shared inbox.

Streamline collaboration for your technical support, customer success, and engineering teams by keeping ticket-based support and chat-based support in-sync. Torvalds helps your team triage your issues with its shared omni-channel inbox so you don't drop the ball. Bi-directional sync ensures that conversation doesn't get lost between in-app, Discord, Slack, Github sources, and your team's favorite ticket management systems like Zendesk.

Unified SLA management

Global AI tagging

Weekly consolidated summary and reports

Triage

Triage issues with AI Assist.

Torvalds AI-powered tagging automates the tedious work of extracting help request from chat, resolving threads from chat, capturing sentiment, capturing system parameters and helping triage by suggesting urgency, people, and workflow routing.

Torvalds Assist will:

Automatically files tickets

Suggest answers

Triage to specific experts

Close when customers are satisfied

Answering Engine

Search all your favorite apps for instant answers.

Torvalds seamlessly integrates all your support tools and data into a comprehensive, always-connected company brain. Instantly access all your knowledge and data—ask questions, search for information, and get immediate answers. Experience a 15% daily time savings and boost your productivity.

Analytics

Take action based on analytical insights.

Get the big picture understanding of your support and dev rel funnel. Become more efficient by spotting trends to inform you about where to further invest in docs and collateral.

Integrations

Torvalds integrates with all of your favorite apps.

Easily integrate across all of your apps and have your information automatically ingested to be able to chat with your knowledge base.

Torvalds saves our customers time.

“Week over week, we measure community engagement, and the reports provided by Torvalds save us nearly an hour each week. The automated analysis of each thread to determine if it is resolved or unresolved has streamlined the most time-consuming part of our process.”

Sudha, Head of Developer Relations

Be legendary

SOC2 Compliant

All data integration is 100% secure and SOC2 compliant.