Let your teams work where they are most comfortable. Torvalds tracks In-App/Email/Slack/Discord and forums to centralize knowledge while allowing your team to interact where your customers are, without having to switch between apps.
Streamline collaboration for your technical support, customer success, and engineering teams by keeping ticket-based support and chat-based support in-sync. Torvalds helps your team triage your issues with its shared omni-channel inbox so you don't drop the ball. Bi-directional sync ensures that conversation doesn't get lost between in-app, Discord, Slack, Github sources, and your team's favorite ticket management systems like Zendesk.
Torvalds AI-powered tagging automates the tedious work of extracting help request from chat, resolving threads from chat, capturing sentiment, capturing system parameters and helping triage by suggesting urgency, people, and workflow routing.